If you have a question which isn’t answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).
Yes, tickets must be booked for the day you plan to attend the show and can only be used on the day you have booked for (Sunday tickets cannot be used on Saturday, for example). If you are unable to print the tickets, we do also accept viewing on smartphones.
If you’ve deleted your email confirmation or just can’t find it you can have it resent to the original email address used. Click Here and go to the bottom of the page and click on resend my email, follow the instructions to have your email resent.
If you have a ticket enquiry, please email support@yourticketbooking.com or call 0844 7766 777. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier. On show days, please call the customer support number on 0344 7766 777. Lines will be open from 8am to 11am.
Yes, the number to call is 0844 7766 777. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier.
Our VIP tickets are BRAND NEW for 2019 and offer early access to the show (from 9am). These tickets are strictly limited to ensure a comfortable shopping experience. For more details and to book, click here.
No, parking at The Brentwood Centre is free for visitors. There are plenty of car parking spaces available, some hard-standing and the remainder on grass.
The main car park is just a few minutes walk to the entrance.
Yes. The spaces are as close as possible to the entrance at the show. Please ask staff on arrival and they will direct you to these spaces.
Dogs are not permitted inside The Brentwood Centre. Guide dogs for the blind or for the hard of hearing are, however, welcome in all areas.
Due to regulations, pushchairs and buggies cannot be taken into the Essex Festive Gift & Food Show at the Brentwood Centre. However, NEW FOR 2019, customers are welcome to use our FREE Buggy Park for your comfort and enjoyment. On arrival, please follow the signs to the Buggy Park and our team will be able to assist you.
Yes, we will issue hand stamps for anyone wishing to return throughout the day of their visit.
Yes, there is a cashpoint inside The Brentwood Centre, however we advise bringing cash with you in case it is out of order on the day of the event.
All tickets are non-refundable.
Whilst we advertise events, activities and entertainments we will not be held responsible for the failure of any events, activity and/or entertainment being available or the quality of any of the events, activities or entertainments. Failure of any of these to please cannot be held as a reason for refund.
Disclaimer: Any videos or photos taken by a member of Aztec Garden Shows Ltd may be used in future for promotion of the show. Visitors are reminded that the terrain outside the show may be unstable please be aware of the possibility of slips, trips and falls. By entering the show you are agreeing to the above disclaimer and that the videos and images taken may be used.
Follow us on Facebook for updates, special offers and competitions.
