• FAQs

    To help you plan your day out at The Essex Festive Gift & Food Show, we have compiled a list of our most frequently asked visitor questions.

    If you have a question which isn’t answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).



    Will there be any COVID restrictions / guidelines in place?
    It is very difficult to say what will be in place later this year, we are hoping that there will be minimal restrictions, however we will be keeping a close eye on the news and working very closely with the venue and local government to ensure everyone is safe.

    If the show doesn’t go ahead due to COVID-19, will I get a refund on my tickets?
    If the show is unable to go ahead due to COVID-19, all tickets will be valid for next year’s show. You won’t have to do anything – just hold on to your tickets and bring them with you to the show as normal. Alternatively, if you would like to request a refund on your ticket price, please call our ticket support team Redbox on 0333 242 7912.



    When does the Essex Festive Gift & Food Show take place and what are the opening times?
    The Essex Festive Gift & Food Show takes place on Saturday 6th and Sunday 7th November 2021. On Saturday the show will be open from 9am – 5pm and on Sunday it will be open from 9am – 4pm.

    What’s the full address?
    The event takes place at the Brentwood Centre in Essex. The venue’s address is: The Brentwood Centre, Doddinghurst Road, Brentwood, Essex, CM15 9NN.

    Can tickets only be used on the day selected?
    Yes, tickets must be booked for the day and time slot you plan to attend the show and can only be used on the day you have booked for (Sunday tickets cannot be used on Saturday, for example). If you are unable to print the tickets, we do also accept viewing on smartphones.

    Do the time slot entry tickets mean we’re limited to how long we can stay at the event?
    No, your time slot entry tickets are for your arrival time to the show only. You can stay at the event for as long as you like. The event closes at 5pm on Saturday and at 4pm on Sunday.

    Can I book my tickets online?
    Tickets can be booked in advance on our website by clicking here. For the safety and comfort of everyone attending this year’s event, we are limiting the tickets available, so we would strongly advise booking online to guarantee entry to the show on your day of choice. We are hoping to have a small amount of tickets available on the gate, however these will be subject to availability. For full ticket prices click here.

    Can I book tickets over the phone?
    Yes, the number to call is 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier.
    I’m having trouble booking tickets – what should I do?
    If you have problems with your tickets or the ticket booking process, please contact our ticket support team at RedBox who will be able to assist you. Please call 0333 242 7912 or email support@yourticketbooking.com.
    I can’t find my confirmation email – how do I get it resent?
    If you’ve deleted your email confirmation or just can’t find it you can have it resent to the original email address used. Please contact our ticket support team at RedBox who will be able to assist you by emailing support@yourticketbooking.com.
    Is there an additional charge for parking?
    No, parking at the Brentwod Centre is free for visitors. There are plenty of car parking spaces available, some hard-standing and the remainder on grass.
    How far is the car park from the show entrance?
    The main car park is around five minutes walk to the show entrance.
    Can I bring a Buggy or Pram?
    Buggies and prams will NOT be permitted at this year’s event. This is due to the additional safety and social distancing measures in place this year. We apologise for any inconvenience caused but we thank you for your understanding.
    Is the show accessible for wheelchairs?
    Yes, the show is on flat ground so is accessible for wheelchair users.
    Are there parking facilities for those who need accessibility?
    Yes. The spaces are as close as possible to the entrance at the show. Please ask staff on arrival and they will direct you to these spaces.
    Do you have a concession for carers?
    Yes, we offer free entry for carers. You will need to book tickets for everyone else in your group but the carer/s will receive complimentary entry. Just let the team on the gate know and they will arrange entry.
    Is the Christmas Market indoors or outdoors?
    This year’s Christmas Market is indoors.
    Are dogs allowed in the grounds?
    No, dogs are not permitted at the Essex Festive Gift & Food Show 2021. Guide dogs for the blind or for the hard of hearing are, however, welcome in all areas.
    Can I enter the show more than once during my visit?
    Yes, we will issue hand stamps for anyone wishing to return throughout the day of their visit. If hand stamps are not available due to COVID-19 regulations at the time, please let a member of the team on the gate know that you would like re-entry to the show and they will arrange this for you on the day of your visit.
    I can no longer arrend. Can I get a refund?
    We’re sorry that you’re no longer able to join us, but all tickets are non-refundable. Refunds will only be available if the show cannot go ahead due to COVID-19. Please scroll up and see our earlier FAQ for details.
    Is there a cash point at the Showground?
    Yes, there is a cashpoint inside The Brentwood Centre, however we advise bringing cash with you in case it is out of order on the day of the event.
    Please Note: There are no live children’s characters/actors at our 2021 show.


    Whilst we advertise events, activities and entertainments we will not be held responsible for the failure of any events, activity and/or entertainment being available or the quality of any of the events, activities or entertainments. Failure of any of these to please cannot be held as a reason for refund.

    Disclaimer: Any videos or photos taken by a member of Aztec Garden Shows Ltd may be used in future for promotion of the show. Visitors are reminded that the terrain outside the show may be unstable please be aware of the possibility of slips, trips and falls. By entering the show you are agreeing to the above disclaimer and that the videos and images taken may be used.

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